Return and Refund Policy Thank you for choosing Beaded Treasures Boutique for your custom orders! We are committed to providing you with high-quality custom products tailored to your specifications. Due to the personalized nature of custom orders, we regret to inform you that we do not accept returns or offer refunds on custom-made items unless they are defective or damaged upon arrival. Defective or Damaged Items In the unlikely event that your custom order arrives defective or damaged, please contact us immediately upon receipt. We will work swiftly to address the issue and provide you with a satisfactory solution, such as a replacement or refund. Cancellation Policy Once a custom order has been placed and confirmed, cancellations or modifications may not be possible due to the immediate production process that begins shortly after order placement. Please double-check your order details carefully before finalizing your purchase. Non-Returnable Items Custom-made items are inherently unique and tailored to your specific requirements, making them unsuitable for return or resale. Therefore, we cannot accept returns on custom orders for reasons other than damage or defects. Contact Us If you have any questions or concerns regarding your custom order, please do not hesitate to contact our customer service team at info@beaded.com or 000 000 000. We are here to assist you and ensure your complete satisfaction with your custom purchase.